Data Protection

bdaee Privacy Policy
Your Data, Your Rights

bdaee takes your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We've written it in plain language so you don't need a legal background to understand it.

Last updated: January 2025
SSL Encrypted All data in transit
Never Sold Your data stays private
Your Rights Access, edit, delete
Secure Storage Encrypted at rest

How bdaee Protects Your Personal Data

Six principles that guide how bdaee handles your information — before you read the full policy below.

We Collect Only What We Need

bdaee collects the minimum personal data required to operate your account, process payments, and comply with legal obligations. We don't ask for information we don't need. Your name, contact details, date of birth, and payment information are the core data points — nothing beyond what's necessary to run a secure, compliant platform for Bangladesh players.

Your Data Is Never Sold

bdaee does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. The only third parties who receive your data are those directly involved in operating the platform — payment processors like bKash and Nagad, identity verification providers, and fraud prevention services. All of them are bound by strict data protection agreements.

Encryption End to End

All data transmitted between your device and bdaee's servers is protected by TLS encryption. Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest using industry-standard AES-256 encryption. Even in the unlikely event of a server breach, your data cannot be read without the encryption keys.

You Control Your Data

bdaee players have the right to access, correct, and request deletion of their personal data at any time. You can update most of your account information directly from your profile settings. For data deletion requests or access requests, contact support at [email protected]. We respond to all data requests within 30 days.

Data Retention Is Time-Limited

bdaee retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations. After the retention period, data is securely deleted or anonymised.

Breach Notification

In the unlikely event of a data breach that affects your personal information, bdaee will notify affected players within 72 hours of becoming aware of the incident. We will explain what data was affected, what steps we have taken to contain the breach, and what you can do to protect yourself. Transparency is non-negotiable when it comes to your privacy.

01

Who We Are

bdaee is an online betting and gaming platform operating at https://bdaee.net. We provide sports betting, live casino, Jackpot Bingo, Fortune Tiger, WL Live, and related gaming services primarily to players based in Bangladesh.

For the purposes of this Privacy Policy, bdaee is the data controller — meaning we determine the purposes and means of processing your personal data. If you have any questions about how we handle your data, you can reach our privacy team at [email protected].

Scope: This Privacy Policy applies to all personal data collected through the bdaee website, mobile app, and any related services. It does not apply to third-party websites that may be linked from our platform.
02

Data We Collect

bdaee collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors and identity verification services.

Category Examples Source
Identity Data Full name, date of birth, national ID number You (registration / KYC)
Contact Data Mobile number, email address You (registration)
Financial Data bKash / Nagad account number, transaction history You + payment processors
Technical Data IP address, device type, browser, session data Automatically collected
Usage Data Pages visited, bets placed, games played, time on site Automatically collected
Verification Data ID document images, selfie photos You (KYC process)

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

03

How We Use Your Data

bdaee uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main purposes are:

  • Account management: Creating and maintaining your bdaee account, verifying your identity, and managing your preferences.
  • Payment processing: Handling deposits and withdrawals via bKash, Nagad, and bank transfer securely and accurately.
  • Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and other prohibited conduct on the platform.
  • Legal compliance: Meeting our obligations under applicable anti-money laundering, know-your-customer, and data protection regulations.
  • Customer support: Responding to your queries, resolving disputes, and improving our support processes.
  • Platform improvement: Analysing usage patterns to improve the bdaee platform, fix bugs, and develop new features.
  • Responsible gaming: Monitoring betting patterns to identify players who may need responsible gaming support.
  • Marketing communications: Sending you relevant promotions and offers — only if you have opted in to receive them.
Marketing opt-out: You can unsubscribe from marketing communications at any time by updating your notification preferences in your account settings or by contacting [email protected].
04

Legal Basis for Processing

bdaee processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

  • Contract performance: Processing necessary to provide the services you have signed up for — including account management, payment processing, and bet settlement.
  • Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and know-your-customer requirements.
  • Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
  • Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.
05

Sharing Your Data

bdaee does not sell your personal data. We share your data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

  • Payment processors: bKash, Nagad, and bank partners receive the financial data necessary to process your transactions. They are bound by their own privacy policies and applicable financial regulations.
  • Identity verification providers: Third-party KYC services receive your identity documents and verification data to confirm your identity as required by law.
  • Fraud prevention services: Specialist providers receive technical and behavioural data to help detect and prevent fraudulent activity.
  • IT and hosting providers: Infrastructure providers who host and maintain the bdaee platform under strict data processing agreements.
  • Regulatory authorities: Government bodies and law enforcement agencies where disclosure is required by law or court order.
International transfers: Some of our service providers may process data outside Bangladesh. Where this occurs, we ensure appropriate safeguards are in place, including contractual data protection clauses.
06

Cookies and Tracking

bdaee uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit bdaee.

Cookie Type Purpose Can Be Disabled?
Essential Login sessions, security tokens, payment flow No — required for the site to function
Functional Language preferences, odds format, display settings Yes — via cookie settings
Analytics Page views, session duration, feature usage Yes — via cookie settings
Marketing Personalised promotions, retargeting Yes — requires opt-in consent

You can manage your cookie preferences at any time through your browser settings. Note that disabling essential cookies will affect the functionality of the bdaee platform, including your ability to log in and place bets.

07

Data Security

bdaee implements a layered security approach to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

  • TLS encryption for all data transmitted between your device and our servers.
  • AES-256 encryption for sensitive data stored on our servers, including identity documents and financial records.
  • Access controls that restrict employee access to personal data on a strict need-to-know basis.
  • Two-factor authentication available for all player accounts and mandatory for all staff accounts.
  • Regular security audits and penetration testing conducted by independent security specialists.
  • Automated threat detection that monitors for unusual access patterns and potential breaches in real time.

While bdaee takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong password, enable two-factor authentication, and never share your login credentials with anyone.

08

Data Retention

bdaee retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply:

  • Account data: Retained for the duration of your account and for a minimum of five years after account closure, as required by anti-money laundering regulations.
  • Transaction records: Retained for seven years to comply with financial record-keeping requirements.
  • Identity verification documents: Retained for five years after account closure or the completion of the relevant transaction.
  • Marketing preferences: Retained until you withdraw consent or request deletion.
  • Technical and usage data: Retained for up to 24 months for analytics and platform improvement purposes.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

09

Your Privacy Rights

As a bdaee player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

  • Right of access: You can request a copy of the personal data bdaee holds about you.
  • Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
  • Right to erasure: You can request deletion of your personal data, subject to our legal retention obligations.
  • Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
  • Right to data portability: You can request your data in a structured, machine-readable format.
  • Right to object: You can object to processing based on legitimate interests, including direct marketing.
  • Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
Identity verification: To protect your privacy, bdaee may ask you to verify your identity before processing a data rights request. This ensures we don't disclose your data to someone impersonating you.
10

Children's Privacy

bdaee is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on bdaee, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data without delay.

bdaee uses age verification checks during registration and reserves the right to request proof of age at any time. Accounts where the player cannot confirm they are 18 or older will be suspended pending verification.

11

Changes to This Policy

bdaee may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email or an in-platform notification at least 7 days before the changes take effect.

The "Last updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this page periodically. Continued use of bdaee after the effective date of any update constitutes acceptance of the revised policy.

12

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdaee handles your personal data, please get in touch:

  • Email: [email protected]
  • Live chat: Available 24/7 from the bdaee platform
  • Response time: Privacy requests are handled within 30 days

For questions about your account, payments, or general platform use, the FAQ page is a good starting point. For responsible gaming support, visit our Responsible Gaming page.

Privacy Protected —
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